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Return

Returns and Exchanges

Customer service is of utmost importance to us! Should you happen not to be satisfied with the received merchandise, you may return them.
You can return the goods for a full refund of the purchase price at any time within 14 days of receipt. We only accept items that have not been used or worn to any extent. Be aware not to remove any attached tags and do not get the items dirty. Unfortunately we cannot accept returns sent with FedEx. 

Please send the goods with sufficient postage to cover return to the following address:

LUTOS GmbH & Co.KG
c/o FineCom Logistics GmbH
Pommerstr. 19a
45889 Gelsenkirchen
Germany
 
Refunds will be made within 10 days after receipt of the returned goods and through the same mechanism as we received payment from you.

In case of cash with order: a credit to your bank account
In case of credit card payment: a credit to your credit card account
In case of payment via PayPal: a credit to your PayPal account

If you would like to exchange articles - Please place a new order with your preferred size or article.
For questions of any kind concerning returns and exchanges, please contact info@ludwig-therese.de at any time.

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