Delivery & Return
Shipment occurs fast and reliable throughout Europe. All packages are insured and are delivered to your doorstep by the DHL. Of course, shipment occurs solely with acknowledgment of receipt. Private customers are charged the following shipping and handling rates for each package (including 19 % sales tax):
Shipping and Handling Rates
For all orders, shipping and handling rates are displayed in following table:
|Germany express||9,95 EUR|
|European Union (EU)||9,95 EUR|
Used Postal Service
The DHL delivers the packages within Germany and throughout the world. The DHL is fast, reliable and safe. Every shipment receives a shipping number that can be used to track the current location of the packages on the DHL-website.
In general, we process every order immediately, meaning the merchandise is shipped within 24 hours. For delivery addresses within Germany delivery usually occurs within 1 - 2 business days, meaning in many cases you may receive your Bavarian clothing articles the next day. To other countries within the European Union (EU) a timeline of 3 - 5 days must be expected. However, in some exempt cases these timelines, including the timelines below, may vary. You will receive an email as soon as your merchandise has left our building. If the merchandise does not arrive within one week after the confirmation email of the receipt of your order, please contact our customer service at email@example.com.
|European Union||-||3-5 days|
Customs duties for non-EU countries
When shipping to countries outside of the European Union (EU), additional customs duties and taxes may occur for the payment of which the customer is responsible. Further information can be found here:
For Switzerland please click the link below:
Returns and Exchanges
Customer Service is of utmost importance to us! Should you happen not to be satisfied with the received merchandise, you may return them.
You can return the goods for a full refund of the purchase price at any time within 14 days of receipt. We only accept items that have not been used or worn to any extent. Be aware not to remove any attached tags and do not get the items dirty. Unfortunately we cannot accept returns sent with FedEx.
Please send the goods with sufficient postage to cover return to the following address:
LUTOS GmbH & Co.KG
c/o FineCom Logistics GmbH
Full refunds will be made within 10 days after receipt of the returned goods and through the same mechanism as we received payment from you.
- In case of cash with order: a credit to your bank account
- In case of credit card payment: a credit to your credit card account
- In case of payment via PayPal: a credit to your PayPal account
If you would like to exchange articles - Please place a new order with your preferred size or article.
For questions of any kind concerning returns and exchanges, please contact firstname.lastname@example.org at any time.